Refund policy

30-Day Money-Back Guarantee 

Our 30-Day Money-Back Guarantee is designed to ensure customer satisfaction with our sexual wellness products. We understand that intimacy and personal preferences can vary greatly, and we want to provide a risk-free opportunity for customers to try our products.

Eligibility

Products Covered: All Familiar pleasure tools.

Time Frame: Customers have 30 days from the date of receiving the product to request a refund.

Condition: Customers must have a valid receipt or proof of purchase.

Refund Process

Initiation: Customers must contact our customer service via email support@familiarfun.com within 30 days of receiving the product to initiate the refund process.

Documentation: A valid receipt or proof of purchase is required for all refunds.

Refund Request: Provide a clear reason for the refund request to help us improve our products and services.

Refund Policy

Refund Type: A full refund will be issued to the original payment method.

Refund Timing: Refunds will be processed within 5-7 business days after receiving the refund request.

Exceptions

No Exceptions for Certain Products: All products are eligible for refunds within the specified time frame.

Warranty

Product Warranty: We offer a one-year warranty on products for manufacturing defects or material issues affecting functionality. This warranty does not cover normal wear and tear or damage caused by misuse.

Customer Support

For any questions or concerns regarding our refund policy, please contact us at Support@familiarfun.com. We are committed to providing excellent customer service and ensuring your satisfaction with our products.

Note: This policy focuses on providing refunds without requiring the return of products, ensuring a hassle-free experience for customer.